REFUND AND RETURNS POLICY

The Shoestrad Guarantee: Simple, Transparent Returns.

We stand behind the exceptional quality of our authentic Italian leather goods. However, if your purchase isn't the perfect fit, we are committed to making the return process as seamless as possible.

Our 7-Day Return Policy

You have 7 days from the date of delivery to request a return or exchange for your Shoestrad items.

Conditions for Returns

To be eligible for a return, refund, or exchange, the following conditions must be met:

Unworn & Pristine: Items must be completely unworn, unused, and in the exact same condition that you received them. (We recommend trying on shoes on a soft, carpeted surface to avoid sole scuffing).

Original Packaging: Items must be returned in their original, undamaged Shoestrad box, including all dust bags, tags, and authenticity cards.

Proof of Purchase: A receipt or proof of purchase is required.

Non-Returnable Items

Items marked as "Final Sale" or purchased during specific clearance promotions.

Customised or personalised leather accessories.

Items showing any signs of wear, creasing, or damage.

How to Initiate a Return:

Contact our support team via email at support@shoestrad.com or WhatsApp at [Insert Number] with your Order Number and reason for return.

Our team will review your request and provide you with a Return Authorisation and shipping instructions.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund/exchange.

Refunds

Approved refunds will be processed immediately and automatically applied to your original method of payment within 3 to 5 business days, depending on your bank's processing time. Please note that original delivery fees are non-refundable.